Key Shells - Question and Answer




1. Questions about Keyshells


1.1 How do I choose the right keyshell?
1.2 How do I transfer the electronics?
1.3 What is a transponderchip?
1.4 Are the shells interchangeable?
1.5 Are the keyshells original?
1.6 How can I have the new key cut?

2. Questions about our Service


2.1 What is the delivery time?
2.2 How much is the shipping?
2.3 How do you calculate the discount?
2.4 You cut the key for free?
2.5 My key is not listed. What to do?
2.6 Am I allowed to return a product?
2.7 Am I allowed to exchange?
2.8 Do you also sell complete keys?
2.9 Do you have a shop?

3. Questions about the Webshop


3.1 I am not seeing the discount in the shopping cart. What is going on?
3.2 Nothing is being added to the shopping cart!
3.3 What is a Silca bladenumber?
3.4 The pictures shows 2 shells. When I order 1 how many do I get?


1. Questions about Keyshells



1.1 How do I choose the right keyshell?


The blade (the metal part that is inserted into the lock) should be the same as you have now. If the shell does not have the right blade, you will not be able to use it. The printed circuit board of your remote control should also fit into the new shell. Click the picture for a larger version.

1.2 How do I transfer the electronics?


This differs from one shell to another. You need to transfer the circuit board and the transponderchip. Sometimes the transponderchip is integrated in the circuit board. With the flipkeys from Volkswagen, Audi, Skoda and Seat the transponderchip is in the bottom part (called the horseshoe).

1.3 What is a transponderchip?


It is an electronic chip in the keyhead. When you turn the key in the ignition lock the code in the transponderchip is read out wirelessly. Only when the code is correct will the car start. The casing of the chip is either plastic or glass. Cars produced before 1996 usually do not use a transponderchip.

1.4 Are the shells interchangeable?


The shells have the correct dimensions to contain your circuit board and your chip. The blade will also fit into your lock correctly. Parts of the new shell are not always interchangeable with your current shell. For example, if a shell has a front- and backside then the new front may not fit the back of your current shell.

1.5 Are the keyshells original?


Keyshells are an after-market product, so they are not original. The shells have been developed to correctly replace original shells. After-market does not mean that the quality is less. Sometimes the quality is even higher than the original. Our main supplier also produces OEM keys (original keys) for the car industry. If you want to have an original carkey you need to buy from a dealer. However, they only sell complete keys for a correspondingly higher price.

1.6 How can I have the new key cut?


Sometimes it is possible to insert the existing blade into the new shell. If the shell consists out top and bottom part, it may be possible to replace the top part only. You can have the blade cut by a local key shop. Common cylinderkeys can be duplicated by any key service shop. To have a laserkey, a tibbe or simplex key duplicated you can refer to a specialist. These keys require special key machines. Also read the question "You cut the key for free?" further down this page.


2. Questions about our Service



2.1 What is the delivery time?


If we have received your order and payment by 16:30 o'clock, than we usually ship the same day. The delivery time for the Netherland and Germany is normally 1 working day after receipt of your payment. The delivery time for other European countries is usually 2 working days after receipt of your payment. If we need to work on your order or we are attending an classic car fair then the delivery time could be a few days longer.

2.2 How much is the shipping?


Here are our Shipping Table including prices.

2.3 How do you calculate the discount?


For the first shell you pay the normal price and for each following shell you pay the discount price. This applies only to shells with the same productcode. An example: suppose you buy three pieces of the kpb040. For the first one you pay the full price and for the other two you pay the discounted price.

2.4 You cut the key for free?


When you buy a keyshell with a cylinder-type blade from us, then we will cut the blade for free. To have the blade cut you send us your existing key. You can also visit us at a classic car fair that we attend. We also cut other types of blades (such as laser and tibbe), but we do charge for this. See our page Keycutting Service for more information.

2.5 My key is not listed. What to do?


You can contact us let us know your make and model. We will then research if your key is available. We may ask you for a picture of your key, you can send this to foto@keyprof.com (note: that is foto and not photo).

2.6 Am I allowed to return a product?


Yes, as a consumer you are allowed to return the shells within 14 days of receipt. When we receive back the shells in original condition we refund you. If you are within the European Union you will receive a full refund and if you are outside the European Union you will receive the purchase price excluding shipping. The refund will take pace within 30 days. The refund policy applies only to consumers. If you have ordered as an organisation, then please contact us.

2.7 Am I allowed to exchange?


Yes, as a consumer you are allowed to exchange within 14 days of receipt. If you are exchanging for a product with the same price then return the shells and add a note with the productcode of the desired shell. If you are exchanging for a product with a different price, then return the products and also place a new order. If you are outside The Netherlands or Germany you do need to pay shipping. The products returned do need to be in original condition.

2.8 Do you also sell complete keys?


It depends on what you need. We do not sells keys with remote control. We do sell transponderkeys that can be duplicated. See our Modern Key Wizard. We also sell virtually all keys for car and motorcycle keys manufactured before 1996. We have a several Key Orderforms for ordering blanks and cut keys.

2.9 Do you have a shop?


We do not have a shop. We sell at classic car fairs in The Netherlands and Germany. Here is our Classics Events Calendar. We also sell our keyshells at fairs. At a fair we do not transfer circuit boards or transponderchips to newly purchased shell. We can cut the blade for you. We also sell via the Internet.


3. Questions about the Webshop



3.1 I am not seeing the discount in the shopping cart. What is going on?


The discount applies when you buy several items of the same product (same productcode) and not items of different products.

3.2 Nothing is being added to the shopping cart!


You do need to accept cookies for our website.

3.3 What is a Silca bladenumber?


The bladenumber specifies the blade. The blade is the metal part that inserted into the lock. There are thousands of different blades. The blade of the shell you are purchasing must be the same as what you already have. Silca is the largest supplier of after-market keys.

3.4 The pictures shows 2 shells. When I order 1 how many do I get?


When you order one shell you will get one shell. Two shells are shown so you can see the front and back.


Your question is not answered?


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